Política de privacidad

Last Updated: April 5, 2026

LoveOnana manages this store and website, including the data, content, features, tools, products, and services to offer you, the customer, a curated shopping experience (the “Services”). LoveOnana is powered by Shopify technology, which allows us to provide the Services to you. This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase or other transaction through the Services, or when you communicate with us by any other means. In the event of a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy shall prevail regarding the collection, processing, and disclosure of your personal information.

We ask that you read this Privacy Policy carefully. By using and accessing any of the Services, you acknowledge that you have read this Privacy Policy and understand how your personal information is collected, used, and disclosed in accordance with the provisions established herein.

Personal Information We Collect or Process

When we use the term "personal information," we refer to any data that identifies you or that can be reasonably linked to you or another person. Personal information does not include data collected anonymously or data that has been de-identified such that it cannot identify you or be reasonably linked to you. We may collect or process the following categories of personal information—including inferences drawn from such information—depending on how you interact with the Services, where you reside, and what applicable law permits or requires:

  • Contact Details: including your name, address, billing address, shipping address, telephone number, and email address.

  • Financial Information: including credit card numbers, debit card numbers, and financial accounts, payment card information, financial account data, transaction details, payment method, payment confirmation, and other payment-related information.

  • Account Information: including your username, password, security questions, preferences, and settings.

  • Transaction Information: including items you view, add to your cart, save to your wish list or purchase, return, exchange, or cancel, as well as your previous transactions.

  • Communications with Us: including information you provide in your communications with us, for example, when submitting a claim to customer service.

  • Device Information: including information about your device, browser, or network connection, your IP address, and other unique identifiers.

  • Usage Information: including information regarding your interaction with the Services, such as how and when you use or navigate them.

Sources of Personal Information

We may collect personal information from the following sources:

  • Directly from you: including when you create an account, visit or use the Services, communicate with us, or provide your personal information by any other means.

  • Automatically through the Services: including information from your device when you use our products or services or visit our websites, as well as through the use of cookies and similar technologies.

  • From our service providers: including when we hire them to enable certain technology or when they collect or process your personal information on our behalf.

  • From our partners or other third parties.

How We Use Your Personal Information

Depending on how you interact with us or which Services you use, we may use your personal information for the following purposes:

  • Providing, personalizing, and improving the Services: To fulfill our contract with you, process payments, manage orders, remember preferences, send account notifications, facilitate shipping and returns, and offer a personalized shopping experience.

  • Marketing and Advertising: For marketing and promotional purposes, such as sending commercial communications via email, text message, or postal mail, and displaying online advertisements based on your activity.

  • Security and Fraud Prevention: To authenticate your account, provide a secure shopping experience, and detect or investigate fraudulent or malicious activity.

  • Communications with you: To provide customer support and respond to your requests effectively.

  • Legal Reasons: To comply with applicable laws, respond to legal proceedings, or enforce our terms and policies.

How We Disclose Personal Information

We may disclose your personal information to third parties for legitimate reasons, including:

  • With Shopify, vendors, and other third parties who perform services on our behalf (IT, payments, data analysis, shipping).

  • With marketing partners to provide services and display advertising. Our partners will use your information according to their own privacy notices.

  • When you direct or consent to the disclosure (e.g., social media widgets or login integrations).

  • With our affiliates or within our business group.

  • In connection with a business transaction (merger, insolvency) or to comply with legal obligations.

Relationship with Shopify

The Services are hosted on Shopify, which collects and processes personal information to provide and improve the Services. Information you submit will be shared with Shopify and third parties who may be located in different countries. We use advanced Shopify features that incorporate data from your interactions with our store and the Shopify platform. In these cases, Shopify is the data controller. For more information, please review the Shopify Consumer Privacy Policy. Depending on where you reside, you may exercise certain rights regarding your personal information at the Shopify Privacy Portal Link.

Third-Party Websites and Links

The Services may include links to third-party websites. We are not responsible for the privacy or security of these sites. Information provided in public spaces—including social media—may be visible to others without limitation.

Children's Data

The Services are not intended for minors. We do not knowingly collect personal information from minors. If you are a parent or guardian and believe your child has provided us with information, please contact us to request its deletion.

Security and Retention

No security measure is infallible. We recommend against using unsecure channels for sensitive information. We retain your personal information based on factors like account maintenance, legal obligations, and dispute resolution.

Your Rights and Choices

Depending on your location, you may have the following rights:

  • Right of Access / Portability: To request a copy of your data.

  • Right of Deletion / Rectification: To delete or correct inaccurate data.

  • Communication Preferences: Opt-out of promotional emails via the "unsubscribe" link.

  • EEA/UK Residents: You may also have the right to object to or limit processing and withdraw consent.

To exercise these rights, contact us at the details below. We may need to verify your identity before processing requests.

Complaints

If you have a complaint, please contact us. If you reside in the EEA, you may find a list of data protection authorities [here].

International Transfers

We may transfer, store, and process your information outside of your country of residence. For transfers outside the EEA or UK, we use recognized mechanisms such as Standard Contractual Clauses (SCCs).

Changes to this Privacy Policy

We may update this policy occasionally. We will post the updated version and change the "Last Updated" date accordingly.

Contact

If you have questions or wish to exercise your rights, please contact us: Love Onana Email:loveonanaofficial@gmail.com Address: Calle San Pedro de Cardeña 12, Burgos, BU, 09002, ES Phone: 640800878